What is the material of the nameplate? Is it waterproof? Can we put it up outdoors?
All my nameplates are printed/painted on an acrylic base and mounted on a solid wood frame. The painting is protected with UV coats and the wooden frame is PU coated making it splash proof. The entire product can sustain mild water splashes and can be easily cleaned with soft dry cloth. It is recommended to hang it indoors or a shaded area.
How can I commission a nameplate according to my needs?
I enjoy making personalized nameplates based on what you like. However I can only take a few orders each month, so I've set up a waitlist. Go to the 'Custom Commissions' page, check out the details, and fill out the form. I'll reach out to you shortly.
Are these nameplates hand-painted?
All my Nameplates are hand-painted or high quality reproduction prints of hand-painted designs. The details are mentioned in each product's description. Kindly check carefully before placing the orders.
Will the design be exactly like the one in the picture even if I select a different size?
The pictures shown on the website are for presentation purposes only. The pattern, scale and composition may change with change in frame size. However, the overall look will definitely be retained no matter the size or shape of the frame.
How much time will it take to get a nameplate?
I require 4-7 working days to finish all the printed products and pack it for shipping.
Timeline for all my hand-painted products will vary depending on the complexity and size of the work. Please confirm the timelines via e-mail or WhatsApp before placing orders.
Transit time varies depending upon user delivery zone and location (2-12 working days). Although, variation in delivery, if any, will be conveyed to you. If there is any specific date by which you need it, then let me know and I’ll confirm if we can achieve that deadline. Please get in touch directly through WhatsApp on +919082658900 or write to me at pihoo.contact@gmail.com.
Can you wrap it like a gift?
I pack each of my nameplate with lots of love and attention. I want you to have a wonderful unboxing experience.
If you wish to add a gift card along with special packing, you can select the option of gift wrap at the checkout for a minimal amount.
Incase you have already placed the order, please get in touch with me directly through WhatsApp on +919082658900 or write to us at pihoo.arts@gmail.com
Do you ship worldwide?
Yes! I gladly do. For shipping outside India I offer Standard Shipping (DHL/FEDEX) options. These packages will typically reach within 10-12 days after shipping. Complete tracking during transit is also available. The shipping fee may vary depending on your location. Kindly use PayPal at the checkout.
What is your return policy?
All sales at Pihoo Arts are final
All products will be carefully packaged so there are no mishaps during delivery. If for any reason the product is damaged during transit, you can inform us (within 48 hours of delivery) by mailing the details to pihoo.contact@gmail.com.
The email should be supported with an unboxing video of the package.
If the proof is conclusive, then we will bear the expenses for any damage incurred to your product during shipping.
We don't accept exchanges or cancellations.
Hope we have answered all your questions!
Write to us with your doubts, We're always here to help!
